Constituent Experience Management
CONSTITUENT EXPERIENCE MANAGEMENT
Whether it is on the phone, in person or through email, the experience that a constituent has with your organization will determine their long term loyalty and engagement with the ministry.Our objective is to intentionally create constituent experiences that arouse feelings of goodwill and delight, resulting in long term relationships of financial and volunteer support.
In an increasingly competitive world for donor dollars, it is imperative that ministries manage all constituent interactions with excellence and purpose. This is one way to differentiate the your organization’s brand from the many other choices donors and volunteers have to make regarding their time and money.
The Benefits of “Constituent Experience Management”
It is natural to wonder if the benefits will outweigh the costs in money, time and effort. The full execution of the CEM program will require other system resources to be applied to it such as computer capacity. But the benefits could be enormous, including:
- increased income from donors and volunteers,
- increased retention of donors and volunteers,
- increased profitability of the fundraising program,
- increased customers/client loyalty,
- greater fruitfulness in ministry.
Client Success
Teen Challenge
“Ron Frey has been a great resource for Teen Challenge and for me personally. We hired Ron to conduct an Organizational Evaluation and Assessment keying on our Development Department and overall organizational structure. We found Ron's work to be refreshing, deep and thorough. After implementing just a few of the many recommendations, we saw an immediate increase in funding. After the initial...
Read More... World Radio Network
“As CEO of a mission organization I receive offers on almost a daily basis by telephone, e-mail, surface mail or in person to revolutionize our organization, my life, or both. Most of those offers I completely ignore. Ron Frey, on the other hand has been someone in whom I could consult with confidence about the development needs of our organization. Ron has taken a fraternal interest in...
Read More... InterAct Ministries
“Ron brought a much-needed new perspective to our organization at a critical point in our history… he worked hard and got very strong results in fundraising.”
Gary Brumbelow, Executive Director, InterAct Ministries
Read More... Gary Brumbelow, Executive Director, InterAct Ministries
Amazing Facts
Ron’s insights and recommendations helped us do what had never been done before in the 40 year history of Amazing Facts. We reorganized our development program for greater effectiveness and set income records within two years. We integrated our fundraising programs on the air and on-line, and developed the reports to know what’s working. Ron’s strategic direction provided clear focus...
Read More... Redemption Today with Ron Carpenter
I’ve had the great pleasure of adding Ron Frey’s creative services to our team. Ron and I have been strategizing and working together for several years now. Ron has spent the time and learned our ministry thus enabling him to connect with us on a large level. Needless to say, Ron gets it, and the results speak for themselves. Ron delivers excellent work that has helped us achieve exponential...
Read More... Ignite the World Ministries
Ron Frey is a veteran fundraising of the highest integrity and professionalism. He’s like a walking encyclopedia of donor development. I’ve asked him to help me raise funds on several occasions and his ideas, creativity and strategic insights are right on the money. I highly recommend Ron Frey as fundraising counsel to any organization, large or small.
Mike Maksimowicz, Founder...
Read More... Mike Maksimowicz, Founder...
Teen Challenge of Arizona
I first heard Ron give a training session for charities that was outstanding. Since then, I’ve invited him to our annual staff development training retreat. He always delivers practical training that can help my team go out and raise more money tomorrow. I can’t think of a development professional with a better grasp of what works. His Biblical approach to fundraising is always inspiring.
Snow...
Read More... Jonah Ministries
Since Ron started working with us, our income has nearly tripled. Our success in fundraising has Ron’s recommendations, encouragement and practical no-nonsense advise written all over it. I’ve known Ron for more than 30 years. His integrity, passion for ministry and encouragement has blessed this ministry.
Beki Duke, Camp Coordinator, Jonah Ministries
Read More... Beki Duke, Camp Coordinator, Jonah Ministries
Reasons to Work with Frey Resource Group
- Indepth Insight
- Strategic Orientation
- Team Focused
- Successful Experience
- Fixed and Reasonable Fees